Forever Daizy's Terms and Conditions

Welcome to our website. Please read these terms and conditions carefully before using this website. By using this website you are agreeing to comply and be bound by the following Terms and Conditions of use. If you disagree with any of these Terms and Conditions, please do not use our website. Forever Daizy's reserves the right to make changes to this website, pricing of goods and content at any time without prior notice.

Your Order
For your order to be processed and delivered, you must provide us with all the relevant details as requested including the recipients name, full delivery address including postcode and telephone number.

Products
Due to market and season availability we reserve the right to change some or all of  your flowers/foliages with a substitute of equal or greater value and quality without notice. The colourings of plant material may vary from that shown on your computer monitor and/or any printed images. To ensure longer life, some flowers may be delivered in bud. Some flowers, foliages and plants may be harmful or poisonous if eaten and may also cause skin irritation if handled. Please keep product out of reach of children and animals and always wash your hands after handling.

Payment
Payment can be made by most major credit/debit cards. Payment by card will be debited when order is submitted. We will contact you if your transaction is rejected.

Cancellation
Excluding funeral tributes and wedding orders, 2 working days notice prior to delivery/collection date is required for cancellation. 3 working days notice prior to delivery/collection date is required for funeral tributes, as your flowers will have already been ordered direct from Holland. 10 days written notice is required for wedding order cancellations- wedding deposit is non refundable.

Delivery
Local deliveries are made personally by Forever Daizy's and delivered by our drivers. Deliveries outside our delivery areas may be passed to Flowers4 for national and international orders. Preferred am or pm deliveries can be requested but may not always be guaranteed, except funeral and wedding orders. Deliveries are made Monday- Saturday, we do not usually deliver on Sundays(except Mothering Sunday) and bank holidays. For local deliveries, should the recipient be out at time of delivery, we will leave the product with a neighbour where available or the product may be returned to our shop. A card will be posted advising the recipient where their gift is. Flowers and plants sent to hospitals and business addresses may be delivered to the main reception. If gifts have been correctly delivered we cannot accept responsibility. Please check with hospital if they are happy to receive fresh flowers or plants. We will not be held responsible if we are unable to deliver due to incorrect or incomplete information supplied by you. Prices exclude delivery charge.

Force Majeure
Forever Daizy's shall not be liable for any delay or failure to perform our obligations when such failure or delay is wholly or partly caused by force majeure. This includes but not limited to fire, flood, earthquake, explosion, storm, adverse weather condition, natural disaster, accident, mechanical breakdown, traffic congestion, obstruction to any public or private highway, riot, government act, war or terrorism.

Returns and Refunds
Flowers and plants are perishable goods and are non refundable. This does not affect your statutory rights. If you do have a complaint, please contact us within 2 days of receipt of product. Please telephone 01474 832200 if you encounter a problem. 

Links to and from other websites
This website may include links to and from other websites. The links on our website are provided for our customers convenience to provide additional information only. Forever Daizy's are not held responsible for these websites. If you decide to access any of the third party websites linked to Forever Daizy's you do so at your own risk. 

Damages to your computer
Whilst every effort is made to ensure this website is free from viruses and faults, we cannot guarantee that this website or other websites linked to this website are free from computer viruses or other malicious computer programs and use will not damage your computer. It is your responsibility to ensure the right equipment is used screen out anything that may cause damage. Forever Daizy's will not be held liable for any damage which may arise to equipment as a result of using this website. 

These terms and conditions do not affect your statutory rights as a consumer.

Forever Daizy's
10 Lewis Road
Istead Rise
Gravesend
Kent
DA13 9JG
01474 832200